Refund policy
REFUND POLICY
Last updated: November 14, 2026
At BangtanBrella, we want you to love your purchase. If something is not right, we are here to help.
30-Day Money-Back Guarantee If you are not satisfied with your BangtanBrella umbrella for any reason, you may request a return within 30 days of receiving your order. Items must be unused and in their original packaging to qualify for a full refund.
Defective or Damaged Items If your umbrella arrives damaged or defective, please contact us within 14 days of delivery with photos of the issue. We will arrange a replacement or full refund at no additional cost to you.
How to Request a Return Contact us at hello.bangtanbrella@outlook.com with:
- Your order number
- Reason for the return
- Photos (if applicable)
We will respond within 1–2 business days with return instructions.
Refund Processing Once we receive and inspect the returned item, refunds will be processed to your original payment method within 5–10 business days.
Non-Returnable Items Items that have been used, damaged by the customer, or returned without original packaging may not qualify for a refund.
📩 Contact Us hello.bangtanbrella@outlook.com